Frequently asked questions

It is an AI agent that runs your Shopify store from chat. From a single web dashboard you can ask it about products, inventory, orders, customers, and discounts, and have it make changes for you — drafting products, updating inventory, building discounts, answering order questions, and publishing content.

The agent remembers your preferences and brand voice across sessions, so you do not repeat yourself. It is a back-office tool for store owners and their team, not a consumer chatbot.

Install the app from the Shopify App Store. Shopify shows you its standard authorization screen listing the access the app requests; once you approve, you are taken straight to your Resayil AI dashboard. There is no code to paste and no theme editing required to start.

The agent and dashboard support English and Arabic, including full right-to-left layout for Arabic.

No. The agent reads your store data freely, but every write — and every irreversible or destructive action — is held behind an explicit approval step. You see exactly what it intends to do and nothing reaches your store until you approve it.

Examples that always require your approval:

• Editing or deleting products and variants
• Changing inventory levels
• Cancelling, editing, or refunding orders
• Creating discounts or promotions
• Publishing content to your storefront

Yes. Every action the agent takes is written to a tamper-proof audit log you can review from your dashboard, so you always have an accurate history of changes made to your store.

The agent works entirely through Shopify's official Admin API and respects Shopify's rate limits, so it behaves like any well-built app. It does not modify your theme code unless you specifically ask it to publish content, and even then the change goes through the approval step first.

Three plans, billed in USD through Shopify, each with a 3-day free trial:

• Starter — $29/mo: product & inventory queries, order lookup & status, approval-gated writes, full audit log, web dashboard.
• Growth — $79/mo: everything in Starter, plus customer management, discounts & promotions, draft orders, and brand-voice memory.
• Scale — $199/mo: everything in Growth, plus content publishing, advanced analytics, priority support, and early access to new features.

Billing is handled entirely through Shopify's billing system and appears on your regular Shopify invoice. We never see or store your payment card details. You can view and manage the subscription from your Shopify admin under Apps.

Yes. Cancel from your Shopify admin and the subscription ends at the close of the current billing period. Uninstalling the app cancels billing automatically.

Only the Shopify scopes you grant at installation. To carry out the operations you ask for, that can include protected customer data — names, email addresses, phone numbers, shipping addresses, and order history. This data is used solely to fulfil what you direct the agent to do.

No. Your store and customer data are never used for advertising, profiling, or training AI models. Store access tokens are encrypted at rest, every webhook is verified, and each store's data is isolated from every other store on the platform.

Uninstalling from your Shopify admin immediately revokes the app's access to your store. We honour Shopify's mandatory data-erasure requests, and customer and shop data is removed on the standard compliance schedule after uninstall. See our Privacy Policy for the full detail.